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Contact Us
We'd love to hear from you. Choose the best way to reach us based on your needs.
Support
For:
- Technical questions
- Bug reports
- Account issues
- Help using EDI Paisan
Response time: 1 business day (Pro), same business day (Enterprise)
Sales & Enterprise
For:
- Enterprise pricing
- Volume licensing
- Business Associate Agreements (BAA)
- Custom integrations
- Partnership opportunities
Feedback & Feature Requests
For:
- Feature suggestions
- Product feedback
- Usability concerns
- "Wouldn't it be cool if..." ideas
General Inquiries
For:
- Press inquiries
- Speaking engagements
- General questions
Marketing Site
Visit edipaisan.com/contact for our main contact form and company information.
Before You Write
You might find your answer faster in:
- FAQ — Common questions answered
- Documentation — How-to guides and tutorials
- Support Overview — All support options
Response Time Expectations
| Tier | Support Response |
|---|---|
| Free | Best effort (2-3 business days) |
| Pro | 1 business day |
| Enterprise | Same business day (priority) |
Business hours: Monday – Friday, 9 AM – 5 PM Eastern Time
Enterprise Customers
Enterprise customers have access to dedicated support channels. Check your welcome email for your priority support contact, or reach out to your account manager directly.
We read and respond to every message. Thank you for being part of the EDI Paisan community.